Please refer to the following information when returning products delivered from the FungiAlert website.
Products which are not required
You can return any unused Product to us in its original condition for a refund within 30 days of delivery to you. For information regarding how to return a Product please see below.
If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.
As a consumer customer you may have additional legal rights and this policy does not affect these rights.
You can cancel any online order and receive a full refund (including standard delivery charges) by e-mailing [email protected] (including order number, post code and telephone number) at any time before the Product is dispatched or within 14 days starting on the day after delivery. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
Refunds will be paid to the payment card used to place the order and will be made as soon as possible and no later than, the earlier of 14 days after our receipt of the returned Products or 14 days after our receipt of evidence of the return of the Products to us. We are permitted to reduce your refund to reflect any reduction in the value of the Products which are due to the manner in which you have handled them.
Please note that if you cancel an order after the Product has been delivered, you will be responsible for returning the Product to us at your cost and within 14 days of the cancellation of your order. For information regarding the return of Products please see below.
How to Return a Product
If you wish to return a Product after it has been delivered, you will be responsible for returning the Product to us at your cost by the following methods:
To arrange for a Product to be collected please e-mail [email protected] with your order number and details of the Product to be returned. We will arrange for the collection of the Product by our nominated carrier. Please note that there will be a charge payable by you for this service, which will be equal to the standard delivery charge applicable to the Product and your location. All refunds for returned Products will be processed within 30 days and will be made to the account used to purchase the product.
Faulty or Damaged Products
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product’s fault within 30 days of it being delivered to you.